Orders or parts of an order may be cancelled by our system under various reasons. Possible reasons include:
If your order is cancelled, you will receive a cancellation notification notice via e-mail. It will prior reason for the cancellation. You will not be charge for any cancelled products. Once an order is cancelled, it cannot be reprocessed and must be submitted again through our website.
Delivery of Your Products
Delivery of your products can take 3-7 business days, depending on your location. Business days are Monday-Friday, excluding public holidays within Malaysia.
The status of your open orders may be checked by visiting our Order Tracking page. This is the easiest and fastest way to obtain current information.
When you click on Order Tracking, you will need to log in with your e-mail address and password. Once you are signed in, the Order Tracking page will supply you with detailed information upon your current and past orders. After your order has been shipped, your tracking number, if applicable, will be displayed on this page. This number allows you to check the shipping status of your order through the shipping carrier.
Understanding the Status of Your Order
The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. The following list of status messages will inform you of your order status.
How is order status different from tracking information?
The status of your order is supplied by PetsMore.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, CityLink Express) that may provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.
*Tracking information may not be available for up to 2 full business days after an item is shipped from our warehouse.
Whenever you add a product to your shopping cart at PetsMore.com, the product will be saved in your shopping cart. This will allow you to continue shopping without worrying that it will disappear.
Options in the Shopping Cart:
Tracking your Order
The status of your order is easy to find.