In PetsMore.com we would want you to be fully satisfied with every product that you purchase from our online store. You are eligible for return request, with choices of exchange with same product or refund in the form of online credit which located at "Credit Balance" with the following conditions:

  • Refund/exchange request was made within 14 days upon delivery
  • Unsatisfied with quality/freshness of product
  • Wrong product
  • Defective Product

 

Return Policy

To make a return request, please contact our Customer Service at  support@petsmore.com.my. It would be easier for us to inspect the condition of the product if you could attach the photo of the product you intend to return in your email. After we've confirm your return request, which will be informed to you via email, please return the product in good condition, in its original packaging, and with all paperwork, parts and accessories.

 

Return Location

Kindly send the return package to the following address (unless your packing slip directs otherwise):

Pets More Sdn Bhd (703987-T)
2-G, Jalan Bulan BQ,
U5/BQ Seksyen U5,
Bandar Pinggiran Subang,
40150 Shah Alam,
Selangor.

If you are unable to locate your packing slip, you can call us to get the merchandise return form.

  • All return shipping charges must be prepaid. We do not accept Cash On Delivery.
  • Keep the Return Tracking Number for your return package in order to monitor the delivery status.
  • The return shipping cost will be refunded if the return product is a result of a manufacturing defect or shipping error.

 

Our Return Procedure

All exchanges and credit refunds will be processed within 24-48 hours from the date of receipt to Petsmore.com. Exchanges will be shipped back to the customer according to our standard delivery times, 9am-5pm (weekdays) and 9am-12pm (saturday), no delivery on sunday or any public holidays.

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